Refund policy

We hope you absolutely love everything you order from Honey Pot Jewellery.

If you have any problems or questions, please email sales@honeypotjewellery.co.uk 

Should you need to request a return, please email us.  If you would like an exchange, or if you have any other queries, we will be very happy to help you.

We accept returns and exchanges on certain items, within 14 days of receipt and provided the item has not been worn, or damaged.  In all cases returned items must be in their original condition and returned in the original packaging.  We will not exchange or refund items without prior communication, so please contact us in the first instance.

It is the responsibility of the buyer to:

• Select the correct lengths for bracelets and necklaces
• Select the correct sizes for rings
• To review the materials and finishes of each product and purchase items that meet the requirements for the intended recipient.

For hygiene reasons, we do not offer exchanges or returns on earrings.  This does not affect your statutory rights.

We do not offer free returns and recommend you send returns via a trackable service. 

 

Damages

In the unlikely event that a parcel or product arrives damaged, please contact us at sales@honeypotjewellery.co.uk within 5 days of receipt.  Please include a photograph so that we can provide the most efficient support to you.  If the exterior packaging is damaged, or has been tampered with, please keep all packaging so that we can open an investigation with our courier. 

Should an item become faulty within a reasonable amount of time, please email us (ideally with a picture) at sales@honeypotjewllery.co.uk for assistance. 

Refunds

We process all refunds within five working days of receipt of goods.  Please allow a few extra days for bank processing and for funds to appear in your account. 

Need more help?

Submit your query online by clicking on the 'contact us' option from the main menu.  Our offices are open Monday - Saturday from 9-5 and aim to respond within 48 hours.

 

We are real people, right here in the UK, and we are ready to help you in whatever way we can.